FAQs

Here are answers to a few questions you might have about a stay at Copperpot Cottage, as well as booking and payment information and terms and conditions.

Are pets welcome?

As much as we love them, we are a pet-free holiday cottage.  Sorry.

Can we smoke in the property?

We operate a no-smoking policy at the property.  No smoking or vaping anywhere within the property or outside in the grounds.

What about TV/movies at the cottage?

You can watch terrestrial TV (including HD channels) and Freeview channels which includes radio.  If you have an Amazon Prime account, register it on the TV to access SmartTV features including Prime Video, Netflix and more.  Please remember to de-register your account before departure (we cannot be responsible for de-registering any accounts you set up on the tv which future guests could inadvertently access).

There is also a DVD player and a selection of free family movies available.

I am a wheel-chair user – is the property suitable for me?  I have limited mobility - is the property suitable for me?

There is a step at the front door and several steps at the back door.  Given all the bedrooms and bathrooms are upstairs and there is no lift, we are sorry to say Copperpot Cottage wouldn’t be a good choice for wheel-chair users.  Guests would need to be comfortable walking up an internal flight of stairs.  There is a separate bath tub and walk in shower.

Is the property suitable for children?

The twin bedroom would be ideal for children.  The kitchen is equipped with unbreakable plastic beakers, plates and cutlery.  There are board games and DVDs suitable for the whole family.  Plus, we can provide much of the kit and caboodle needed for travelling with babies and young children – cot, high chair, pram, toys - just ask us.  The back garden is enclosed with a lockable gate.  We have designed the property with the safety of all our guests in mind, but the property isn’t child-proofed and children would always need adult supervision.

Are there any limitations on numbers of guests/activities at the cottage?

Guests must be over 25 years of age to book the cottage.  No parties/events/additional overnight guests.  We can accept family groups of up to 6 people.  We cannot accept groups of 5 or more adult friends.  

Please be considerate towards our neighbours (particularly noise and parking).

Will there be provisions at the house?

Yes, you will find fresh milk and bread, tea, coffee, sugar, salt and pepper, paper goods and some cleaning products there.  We also operate a “pot luck larder” so you can use groceries brought by previous guests.  If you happen to finish the marmalade keep the system going by replenishing that item for the next guests.

What about bed linen, towels and tea towels?  Pots, pans etc?

These are all at the cottage and included in the price.  The kitchen is fully equipped to meet and exceed NITB requirements.  For example, our kitchen has everything from a range cooker to pestle and mortar, loaf tins, pinny to a dishwasher.

What about laundry?

There is a separate drying room with a washing machine, a tumble dryer and iron/ironing board, along with clear instructions for operating the machines.

I'm a golfer/angler/hiker/surfer ... is there somewhere to hang kit and store bulky equipment?

Yes, the drying room offers plenty of storage space with hooks and a rack for drying equipment and clothing.  Plus there is a sink,washing machine and separate tumble dryer.

Where is the nearest place to buy provisions?

Portrush town centre is less than a mile up the road.  There is a Eurospar a few hundred metres from Copperpot Cottage selling milk, bread and other provisions plus logs and fuel.  It is open 7 days a week from 7am until midnight.  There is also an Ulster Bank ATM.

Is there mobile phone coverage at the house? How about internet access?

Yes and yes.  There is free WiFi at the property, with access instructions.

Will there be someone to meet us at the property?

Arrival is 3pm onwards during the Summer months, departure is any time before 10am.  We offer self-check-in.  The lock box is on the right hand side of the back door.  We will send you the key code a few days before arrival.  Please put the key back into the lock box as the full set will be inside for you.  Ring us to let us know you have arrived safely.

How do I make a booking?  What about payment?

1. Call us on +44(0)7514324455 or use the enquiry form to agree arrival and departure dates.  We will hold those dates in your name for a few days.
2. As soon as we receive your deposit - 30% of the total - those dates are confirmed as yours.
3. The balance of 70% is due 28 days before your stay.  We will remind you when payment is due.

Important:  If the balance is not received 25 days before your stay, the 30% deposit may be forfeited.

We accept payment by bank transfer, cheque or Paypal.

Do we need to pay a damage deposit?  How does it work?

Yes, we ask for £100 damage deposit paid by bank transfer any time up to the date of arrival.  If you still use cheques, we will accept a cheque on arrival, which is destroyed immediately after your stay. We don’t mind about the odd broken plate or scuffed wall; that is fair wear and tear.  Besides, we want you to relax and enjoy the cottage.  The deposit would only be kept by us if something substantial was damaged, such as replacing a broken window or if we had to deep clean the cottage, if someone were to bring in pets or smoke on the premises, which we ask guests not to do. If you break/damage something, please let us know as soon as possible so we can arrange a replacement.

After your stay, we will be in contact regarding the damage deposit.

Do we have to clean or tidy up before we leave?

Yes.  We ask guests to return the cottage to the way they found it.  If you move furniture, please put it back.  Load, run and empty the dishwasher.  Leave used towels in a pile in the bath.  Remove all food from the fridge and dispose of what you won't be taking with you.  Empty the bins. Whilst we don't expect you to deep clean everywhere, we do expect the cottage to be fully tidy and reasonably clean, particularly the kitchen.  If the cottage is left a mess, that means extra cleaning costs for us, which will be taken from your damage deposit.

Are there any hidden costs?

No. Utilities are included in the price.  The damage deposit is refundable (subject to the terms above).

What about cancellations?

If you want to, or have to, cancel your booking, please phone us as soon as possible. The day we receive your notice is the date on which your booking will be cancelled.  Cancellation charges are as follows:

Cancellation notice of 29 days or more = no charge

Cancellation notice of 15-28 days = 50% cancellation charge

Cancellation notice of 0-14 days = 100% cancellation charge

Terms and conditions summary

In booking Copperpot Cottage I accept: no smoking, no pets, no parties/events/additional overnight guests, the booking, payment and cancellation policy detailed above.

Any other questions?  Just call Nicci on 07514324455, email us at stays@copperpotcottage.uk or use this enquiry form.